Support Forum

Hello, Please kindly help and advise on situation below: How to re-set and/or update Admin in the case when  current email address registered as admin one is an unactive address? Thanks and best regards.  

Dear Support, please fix my storage space allocation problem. In my account and according to the status: 42.1 GB of 50.0 GB used. When deleting multiple files and folders from the storage, the available space does not increase at all. The correct storage capacity is not displayed in BOX, and a message saying 'Storage is almost full' is displayed. Restore the status display with the magic script that has been referenced many times in the support forums. thanks

When I view my Box Sign My Request is shows that I have 6 Review Request waiting for me to sign. There are 1 of 117 pages, first page I only see 5, so I filter by In Progress and when I do that the results are only 1 with no additional pages to scroll thru. It use to work so well before... not sure that has changed. Diana 

Not allowing me to open document in excel to edit

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

HI all, Is there a way to see when external users last logged in to collaborate?  I can find the last login reports for Managed users, but not external. I would to remove any external person who has not logged in during the last 90 days. If there was an automated process to do this, that would be great, but I don't mind manually removing them if I had this data. Thanks heaps

Good afternoon, I have a user that has never received any Box notifications since they have started. Other users receive emails for the same files/folder updates. We verified everything in this article and now thinking the issue could be the suppression list. They did have issues with their email account when they first started. Can you please open a ticket to support and have them contact me?   Thank you, Aaron  

hi there, i've been trying to sign into the desktop app for a month now, and nothing seems to work. every time i attempt to sign in, it prompts the web browser sign-in (which works), but when it re-prompts the app to finish sign-in, it never loads or finishes. i've tried on windows and mac OS multiple times and deleted/redownloaded the app, and my login isn't the issue. the APP isn't recognizing my login..... help! 

Hi Support Team, Our vendor has been logged out on Box and not been able to log back in. When he tried to log back in, the page asks him to type in 6 digit codes on the authenticator app. Our global IT Team suggested us to set up the app 2FA but we need to log back in first and set up the 2FA. Would you please help us to have our local vender log back in?Thanks, -Chisato

Hi I use MicroStrategy reporting platform to push reports to box folders. We use the email address in box folder and send an email with PDF file attached so it get delivered to correct BOX folder. Issue is when the file already exists with same name, instead of overwriting the existing, BOX adds some storage random characters to filename and add to BOX as a second file.  How to get rid of this issue. thx  

please send me another one

We need support to assist with resetting our account permissions. We have two seats active on our account and we are only using a combined ~40GB of storage, however, we ALWAYS run into the following warning:  "Running out of storage? Your account currently allows you to store up to 100.0 GB of data. Upgrade your account to get unlimited storage." Please asset with resetting account permission in order to allow access to the level of service we are subscribed for.  Thank you in advance.

I use 6 gb out of 50 and the app in android doesn't let me upload a file of 19gb because it says I need to have that amount of free space

We are currently on the Business free trial. We are looking to link several image files stored within a Box folder into an Excel sheet. I understand that Box files have the URL format like:https://app.box.com/file/xxxxxxxxxxxxxxx We assume the string at the end is the unique ID. Is there a way to run a report or an export function to view the file name and its unique ID? Any assistance on this matter would be greatly appreciated.

All - I was re-assigning team privileges in a sub folder and removed myself as an editor.  Now I can't invite new team members.  I'm the account manager, and otherwise am not having difficulty. Help?

Hi,  Recently we have observed that we are unable to invite external collaborators to our folders and files. We need this fixed as soon as possible.  The message we see as soon as I enter an external collaborator email address is "Collaboration invitations can only be sent to people within WiserCare, Inc." - we have several folders from the past where we were able to invite external collaborators. Not sure what has changed in our box configuration to cause this issue.    Thanks,Ram, Box administrator, WiserCare Inc.

 we are an enterprise user of salesforce. I am in the box configuration section within salesforce and I'm getting the error below when we try to login. My salesforce technical support representative is telling me that I cannot log intobox.com using my admin account. I have to have a separate account. Is this something that you guys can set up or do I have to pay an additional fee? I need to have separate email addresses from my admin accountto my user account. Is that something that you can do? "You may not log in with the same Box user as the service account."

How do I find my folders and files?

Hi I am trying to recover a master folder as the back up copy is missing just short of 400 subfolders containing details of jobs our company is working on. Can anyone please help. None of these missing files seem to be on our trash. Thank you in advance

I upgraded to a paid acct and now all my files are gone. I need the files back and the system is also not seeing that I paid so I also don't have access to technical support. Could someone please contact me ASAP. This is quite disappointing to say the least. 

How can I change owner of a box folder when the previous owner has already left the company? 

Somehow I accidently registered with my personal email address, but I am required to be registered under my business/university email address. How do I change this, or at the very least speak to a customer support agent to fix this for me?   Thanks!

I want to buy the monthly package for 7 dollars a month but it tells me that there is an error that I should contact you. My email is jmcreative.pr@gmail.com

I need to add a user to our team but they already have a Box account so it won't let me. I see this is a common problem with lots of posts.  How do I get around this and add them to our team?