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Question

Remove seats

  • May 23, 2025
  • 1 reply
  • 17 views

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I was trying to remove seats, from 3 to 2, from my account but the system end up adding two more and charging me for it. 
Please fix and refund, I only want to pay for 2 seats.

 

Thanks much,

 

Linda

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Linda,

Welcome to Box Community!

To assist you with your payment issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann