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Question

Unable to log in

  • May 23, 2025
  • 1 reply
  • 67 views
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Trying to log in to my Principal account but the telephone number used to create the account no longer exists. Help!!

    1 reply

    Forum|alt.badge.img

    Hi Loleata, 

    Welcome to Box Community and glad to assist! 

    Do you have an alternate Box account you're having an issue with? If so, is there an error message?  

    Please attach a screenshot in this thread for us to get a closer look. 

    We'd love to further assist! 

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