Skip to main content

Using the iPhone version of the app,

Enter an existing folder → Shoot/Scan → Change file name

However, the data in the folder is loading very slowly.

I think there are various factors, but what can I think of?

 

situation

- Performing the above tasks in parallel using two smartphones

- Never open the same folder on two devices

・The folder itself contains only 0 to 3 items of data, so the data capacity is not heavy.

・There are a large number of folders in the box (each folder stores about 10 items of data)

・Executed by connecting to Wi-fi

・Using iPhone12. The OS and apps are the latest version.

Hi there,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann