Support Forum

Hi, An external third-party organisation is attempting to share a document with is via Box. The organisation and the user have been able to do this previously on several occasions, I have checked and the user still has 'Editor' permissions on the folder in question, but I have also sent a public file request link to them as an alternative.They are still unable to upload the file or even an empty text file as a test.On the third parties side they get the following message:'Something went wrong with the upload. Please try again' Which they have to no avail. Please is someone able to assist with this?Many thanks

Hi, I want to run a report in which I want to list (all) folder(s) with all the users who have access to folder(s). However, I cannot figure that out. Any advise?

kindly run the script for my account, showing wrong storage usage.

Hello,  Is there a report I can run that will show what folders different groups have access to?  I know I can run a User Report to show who is a member of specific groups, but I haven't figured out a way to show this other bit of useful info.    Thanks!

How can I remove the tool bar that appears on the screen?

I'm really tired of writing because of this problem. Enough, what a bad team they are, we have been dealing with the same problem for years. I'm really wondering if I should use another application or not. They say they have been working on this problem for years, but I absolutely do not believe it. They do it to raise you to a higher level. I don't think there is any other explanation for this situation. Or they should replace the entire software developer team if the team is this bad.

Need access to the following box folder https://gevernova.box.com/s/n4niuanghqo6gfs3oprl41unqwki6nbt We are in a court case with customer and need to access type certificates, or specific permits granted for Höhn windfarm

I need support for the product me and my customer just purchased. I need something simple but cant just open a ticket. My SSO just needs a new meta data file and tells me to contact support but I have no way to do so.Its concerning that it was very easy to get in touch with Sales but once you have our money we cant get help.I hope this is just a fluke.

something wrong again with my storage quota,  It shows full even when the total of folder sizes do not add up even close.  and yes , I have cleared the trash etc. the usual stuff.  I get this issue every few months. i was hoping it would get resolved.  I think time to change from box for me now.   

my storage doesn't reset. Can you run the script for me, please?

Hi,Our organisation is using boxsign, I have 1 user who does not have it enabled. - when viewing a document, the box sign icon is not visible in the vertical toolbar.All our other users see it.I was attempting to follow the relevant instructions below. but I do not have "BOX SIGN" available as an option in the top bar of enterprise settings.  In the left sidebar of the Admin Console, click Enterprise Settings. In the top bar, click Box Sign. Click Edit Configuration from the Configure Sign section. Select the enablement option. If you enable or disable Sign for select users or groups, type the user names, email addresses or names of groups you want to allow or deny.  Click Save

Says 70 GB are being used but it should be 0GB.

Invitations to share folders not being received by addressees. I note this is a common fault over the years. Please assist.

This is an inquiry regarding the individual account holder (Personal Information redacted) who wanted to use our BOX account. This is a duplicate of the previous inquiry, but I deleted my account on March 29th, but when I try to register using this email address, "Unable to add one user" "Group and folder selection and user settings for all Box users are "Available once the user accepts the invitation" A message appears. After receiving today's response, I performed a password reset, but an error occurred while processing the request. "The account associated with this email address cannot be used for online activation. Please contact Billing Support at +1 650 329 1210 or billing@box.com." A message appears. I would like to complete the procedure to be able to use Box immediately, so If possible, I would like to receive a response from you today.We apologize for the inconvenience, but thank you for your understanding.  

Hello, I am having some problems bending my brain around now online and offline mode works with Box Drive on Mac. It def not work in the same way as I am used too with other cloud services.1. Made a folder on the web "Labels". Made a folder in Finder "Bergwall". They got different "cloud" icons:2. I guessed that if it got an Icon it was online only. No hard guess since the one with was made online and the one without in Finder.3. When rightclicking on each and one of them, both had the option "Make available offline" which I thought was weird since "Bergwall" was already offline if I did my guess in #2 right.4. My folder "Labels" contained a couple of more fiels to experiment with, so I stepped further in and clicked "Make available offline" on another folder. It got a green checkmark.5. I then selected "Make available Online only" and the green check mark dissapeared. 6. The earlier icon with a cloud and an arrow down didn't appear so this made me wonder. If my best guess back in #2 w

This is an inquiry regarding a personal account holder (Personal Information redacted) who wanted to use our BOX account, which we contacted the other day. This is a duplicate of the previous inquiry, but "Unable to add one user" "Group and folder selection and user settings for existing Box users are It will be available once the user accepts the invitation." There was a message saying. After receiving the reply from the other day, I am resetting my password. A message appears saying you have been invited to join an Enterprise account. I think I can use it by accepting the invitation I received, but I am not included in the managed users of our BOX. Is this possible to use BOX? Please let me know what kind of processing is required to include it as a managed user.

I have business plus account. I need to update my billing info, but the only means provided for me "Contact Support" is through "Box Community". I know there are other means such as Live Chat, Submit a Case, View Cases, yet none is provided when I need to reach out to the support team.

Hello.  My storage says I am using 13.1GB of 100GB.  But I am currently using 0. I am about to upload a lot so by the time you get this it will appear I am maxed out on storage.  But 13.1GB of that is not actually being used!  Why does Box continue to do this all the time?!

Is it possible to set default font and font size in box? Is there any option to open files in word online by default?    

I'm trying to use "search within" to search for pptx files containing a particular string. How can I get to a Web site that has the options listed in the "help"? Knut

Please run the script to reclaim my storage space. I deleted many files, but the storage space was not reclaimed.

I accidentally created a new Box account with my work email and now my employer cannot add me to their enteprise account. I've tried deactivating my individual account but my employer was cotinuing to have the same issue. I was told by a Box employee that I cannot have my individual account deleted; it has to be inactive for 120 days in order for it to be deleted. I was then told I need to re-activate my individual account so my employer can add me to the enterprise account with the help of Box support. Is this accurate? I need to be added back to my employer's enterprise account asap. Thank you!

I've got a problem withe used space. I'ts inaccurate, and now i cant use box account.

My team is trying to upload image files (.jpeg) into one of our folders in Box. The files upload; however, when we go to open or download them, they are showing up as empty files. Is Box eating our image files?

Thank you for your post. No matter how many times I click on the following link, it just takes me to the support page. https://support.box.com/hc/en-us/articles/360053373774-Box-Certified-Professional-Exam. I'm stuck.