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Question

means to submit a request

  • May 27, 2025
  • 1 reply
  • 7 views

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I have business plus account. I need to update my billing info, but the only means provided for me "Contact Support" is through "Box Community". I know there are other means such as Live Chat, Submit a Case, View Cases, yet none is provided when I need to reach out to the support team.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Apologies for your trouble and our team have already fixed this. You should be able to create a new case here

Thanks for posting!