Support Forum

Hello, I am creating Box folder via "Create Folder" Apex action in Salesforce Flow. The issue is that I can see folder was created inside Box Web UI but not appearing inside Box Widget inside Salesforce. I see "Create New Folder for this Record" with Create Folder button. I don't want users to click this button but it should automatically create and show folder created in Web UI. Could you please help resolve this issue? Thanks  

My team and I have been unable to upload or download. When we upload it says "Completed" but the form is no where to be found. When I hit download nothing happens. I tried Chrome and Edge with no luck. 

Unable to get my Azure SSO setup.  I have an error. Want me to add certificates which I have done but they do not show up.  How to do I get past this step.

I have set up a new user on box but I am not getting the email to set my password.  

Two factor authentication not working.

Hi there,  I have been given 30 days to download quite a bit of my data off of Box. The numbers are not alining in terms of storage amounts and # of files (it also says I have 14 pages of things in the Bin but that is just not the case).  Can this please be fixed/whatever script needs to be run asap? I just want to make sure I am not missing any data.

Box is telling me that I am using 9.1 GB of my 10 GB. But the actual size of my files is much less. I see other posts in this forum mention there is a script you all can run on your end to fix my account. Can you please fix mine?

Hi there I need help delete all custom apps as per below,----Skyhigh CASB----I have no options to submit a support tickets, so anyone please help me to log a ticket to remove those apps. thanks in advance.

Hello. Can you please run the code on my account (again) to correct the amount of storage I'm using? It's telling me I'm full again when I'm nowhere close. Does this same problem happen on Personal Pro or Starter accounts or just on free Individual accounts? Thanks in advance.

Hello, there. I'm Naruko Watanabe, an IT relationship assistant and working in Tokyo, Japan. I'm writing to inform you that one of my colleagues can not receive registration emails from you. Therefore, she are not able to use BOX system now. BOX is important for us to communicate and send documents easily, I kindly ask you to give some advices for that. Best regards, Naruko Watanabe

Dear Box team, I recently cleared my box storage but it's still taking up storage, could you kindly check into it and clear it if possible? Thank you

I received a file invitation from my admin. When I clicked to accept the invitation it opens box, but the file is still not there. The admin said on their end the invitation is still pending, and I have checked all of the setting and it should go through. When the admin tried sending a link instead of an invite to collaborate I got an error message that said, 'This shared file or folder link has been removed or is unavailable to you'. Any suggestions on what else to try? 

By mistake I somehow placed a personal folder in Box.com with very personal information such as tax returns.   I just realized this and deleted the folder.  Is there a way to know if anyone viewed it or downloaded that folder?  Thousands of people have access to it. I have no idea when this folder was copied to Box.com and I am really worried that many people could have my personal information now.   Can someone please call me at <Personal Information redacted>?   Thank you  Vasty  Fortune International Group   

Hi team, I need access to following box folder: https://ge.ent.box.com/s/xt72clhiagm9rffloiqwafsfnngrrhr4 In order to tracking my capital parts repairing status. Thanks in advance.

My account says I have 10 gigs of 10 gigs used space but I have deleted most of the file in my account including the trash bin. When I try to upload a file, I get this error message "Account storage limit reached". Can you help? Thanks.

Please, can you run the script in order to show the correct used space? Thank you very much and have a nice day.

I want a certain order of the uploaded files, but BOX will not let me move the files in the order I want them. 

My account originated from a gmail account and used a sign in via my google account. I recently updated the password, however now I'm locked out of my account because it requires an authenticator or back up code. I have neither, since I just relied on sign in via google. How can I recover access to my account?

your system will let me 'sign in' but when I am invited to collaborate I got the above error message.  How can I collaborate if I can't access the project I am invited to?

Hi, I have been uploading to a client shared box site for months, however  recently I cannot upload documents. I can only download. Anytime I open the links I used to use it says "oops! we can't seem to find the page you are looking for". Please advise on how to help and allow me to upload documents to share folder.   Thanks!

I know there is a place in Box Sign where I can set the save location for signed documents but I can't find it.  Can someone help lead me to the place?

Hi - I was a collaborator to a folder. When I tried to log into it today, I was told the folder was deleted or made unavailable to me. When I checked with the owner of the folder, he couldn't access it, either. This led us to believe the folder was deleted server-side. Is there any ways to restore the folder? It contains rather important data for my lab. The folder in question: https://wustl.app.box.com/folder/138617614885?s=z19si36rixmmdmrc4evk1alya9lul7rk

I just bought a new Lenovo laptop; I had Box Sync on that computer, I set up Box Sync on the new computer and only some of the files transferred over.  How do I get the balance of files to transfer?  

Hello, We are 3 music producers who started a Business account at yours. We selected the one with unlimited storage space but on the payment page it said 1TB. All 3 of us is now connected with Box and I can't find anywhere where it says if we got unlimited or 1TB.Rb

Dear Support staff,The following outside collaborators are not receiving emails from Box: <email redacted> We’ve encountered this issued before, and typically it occurs because the users are on your email suppression list. If the users are the list, could you please remove them? Thanks!