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Question

Storage says I am using 13.1 GB, but I am using 0

  • May 27, 2025
  • 1 reply
  • 8 views

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Hello.  My storage says I am using 13.1GB of 100GB.  But I am currently using 0. I am about to upload a lot so by the time you get this it will appear I am maxed out on storage.  But 13.1GB of that is not actually being used!  Why does Box continue to do this all the time?!

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Christy, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!