Need to be added to enterprise account

I accidentally created a new Box account with my work email and now my employer cannot add me to their enteprise account. I've tried deactivating my individual account but my employer was cotinuing to have the same issue. I was told by a Box employee that I cannot have my individual account deleted; it has to be inactive for 120 days in order for it to be deleted. I was then told I need to re-activate my individual account so my employer can add me to the enterprise account with the help of Box support. Is this accurate? I need to be added back to my employer's enterprise account asap. Thank you!