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Hello,


I am having some problems bending my brain around now online and offline mode works with Box Drive on Mac. It def not work in the same way as I am used too with other cloud services.

1. Made a folder on the web "Labels". Made a folder in Finder "Bergwall". They got different "cloud" icons:

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2. I guessed that if it got an Icon it was online only. No hard guess since the one with was made online and the one without in Finder.

3. When rightclicking on each and one of them, both had the option "Make available offline" which I thought was weird since "Bergwall" was already offline if I did my guess in #2 right.

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4. My folder "Labels" contained a couple of more fiels to experiment with, so I stepped further in and clicked "Make available offline" on another folder. It got a green checkmark.

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5. I then selected "Make available Online only" and the green check mark dissapeared.

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6. The earlier icon with a cloud and an arrow down didn't appear so this made me wonder. If my best guess back in #2 was that if you hade this cloud icon it would be offline and no icon it would be online, then why the green check mark or why did the cloud icon with an arrow turn up again?

7. So I did the same routin on the folder "Bergwall" as I have done on a subfolder to "Labels" and it got the green check mark when selecting "Make online..." and no cloud icon with an arrow when selecting "Make offline..." again

So this raises a lot of questions.

A. Does no cloud icon with an arrow mean the same as a cloud icon with an arrow since a green check marker means Online?

B. Since I made the folder "Bergwall" in my Finder and put some files in there and it got no cloud icon with an arrow or green check mark - and it got the option "Make offline..." - does it mean that all folders and files I add from Finder automatically goes Offline only?

C. Why?

Please un:confuse me

Rb

Hello, 29019115342867


 


I understand that the behavior of Box Drive’s online and offline modes can be a bit confusing, especially when compared to other cloud services. Let’s clarify how it works:


Cloud Icon: This typically indicates that the file or folder is stored online and not yet available offline. It’s like a shortcut to the cloud-stored content.
Green Checkmark: When you see this, it means the content is available offline. It has been downloaded to your local device and can be accessed without an internet connection: https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline.
No Icon: If there’s no icon, it usually means the content is local to your device. It might not have been uploaded to Box yet, or it’s fully synchronized and doesn’t need a specific status icon.


Here’s what happens with the icons and options:


When you create a folder in Finder (like “Bergwall”), it doesn’t have an icon initially because it’s local. When you choose “Make available offline,” it’s telling Box to ensure this folder is kept in sync with the cloud.
For the “Labels” folder created online, clicking “Make available offline” downloads it to your device, indicated by the green checkmark. Selecting “Make available Online only” removes the local copy, reverting to the cloud icon.
The absence of the cloud icon with an arrow on “Bergwall” after making it offline again suggests it’s fully synchronized and doesn’t need an indicator.


To answer your questions: A. No, the absence of a cloud icon with an arrow doesn’t mean the same as having one. The absence could indicate that the folder is already synchronized or local. B. Folders and files you add from Finder are local by default. They go “offline” in the sense that they exist on your device, but they may not be synchronized with Box until you choose to do so. C. This behavior allows for flexibility in managing your files. You can decide which ones to keep purely local, which to synchronize, and which to have available only online bcbsfl.

Hi Rb,


Welcome to Box Community! 


I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 


Thanks for posting! 

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