Hi Stephan,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!

Hi Ramona,

thanks for the answer, but it's not about my business account, its about my private account<personal information redacted>
Unfortunately I can no longer log in with my private account :-)
Is it possible to deactivate my 2FA of my private account for a short timr,  so that I can set up the 2FA again.

I would be very happy if you could help me.

Thanks

Hi Stephan, 

Good day!

You can create a new case using your affected email account here. 

Thanks for posting!