I'm able to login, however, I was invited to a new shared folder which requires stronger password requirements. When attempting to reset my password, the site informs me my "old" password is incorrect. I don't see any link to reset my old password, which I need to do before creating a new, stronger, password. Any assistance would be greatly appreciated.
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Hi Austin,
Welcome to Box Community and glad to assist!
Kindly change your password by following the steps below.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.