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Question

I deleted a user and an entire folder is lost

  • May 27, 2025
  • 1 reply
  • 8 views

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Can someone please reach out to me to fix this?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi David, 

Welcome to Box Community and glad to assist!

Looks like you're currently subscribed on Box's free individual account. Do you have an alternate Box account where the user deletion took place? 

If so, can you contact our Support team using that Box account instead? 

We'd love to further assist!