Support Forum

Hi. I have 4 users that I need to migrate ASAP

I change my account email, it won't let me change it, it tells me to contact support.

We are using Box for Oracle NetSuite V3. When logging in via the Box Content tab in the NetSuite UI, Firefox prompts for login again, whereas login is successful when using Google Chrome. Is there any specific configuration required when using Firefox?

Hi! Some zip files are not sync, through BOX Sync v4.0.8088. Image (1) shows the file on the BOX opened in a browser. Note the zip file highlighted in yellow.Image (2) shows a folder synchronized on the local machine with BOX Sync. You can see that the yellow highlighted file in image (1) has not been transferred.Image (3) shows the error message from BOX Sync. The above two files, along with the error message "Sync Failed: Unexpected Error Restart Box Sync...". I followed the error message and restarted BOX Sync, but resolved nothing; BOX Synx attempts to synchronize several times, but finally fails.Since the file size of "***_1.zip" is large, I thought that the file size might be the cause of the failure, but since 0417_1.zip is successfully transferred to Local, the file size doesn't seem the cause. Please let me know the cause and solution.Thanks!

It says a box admin has to approve my application, who do i contact to get it approved?

I need to give one user access to all my folders without adding them as a collaborator. The main goal is to download files using the API, which requires "As User" access. Since the user needs access to the folders for this to work, I'm looking for an alternative method, possibly through groups or scopes that by some way the user can download files.

Hi, I am missing a folder with hundreds of files in it and when I click the folder name in the email I received when I set it up, it says the folder is not available. Please help! Best, May

Upgraded to Starter but need Business - can you refund the starter and allow us to go up a level please? Urgent but no way to get in touch with anyone.

We tried to pay via credit card but fail again.The reason is that some information are not correct, but all information we filled in were correct. And we also cannot learn what columns lead the trouble. The payment amount is $1080, and we are sure the credit card is available to use Could you please check and solve this problem? <personal information redacted>

Team,   Reaching out to reactive an account for Email <personal information redacted> Phone# <personal information redacted>   She wants to sign up for the individual (free) account. She initially had an account for billing, but we do not want to purchase the software.   Thank you for your assistance.

I'm an admin to a large account and realized that there were a lot of broken links leading to folders that previously worked but were longer active.  After running the user activity report, it looks like one of the users has moved a large number of files and folder to the trash. How do I recover these deleted files?

We have encountered an issue during the account creation process, which suggests that the account already exists. Please help.

Hello, support team Can you check if an email is on my suppression list. Thank you

Dear Box, On iOS and iPadOS, when you have the Box app installed, it automagically “offers” itself as a service in the native Apple Files app sidebar. Not so in visionOS. I have the native Box app installed on my Apple Vision Pro, and it does not present itself in the Files app. I’m able to use OneDrive just fine, but Box is not an option to add to the Files app sidebar. Would you please take a look at this? Thanks!

My account tells me that I am out of storage although only half of my storage is actually used.

Hello, I have a disk usage of 2.1gb marked when in reality I only have 40kb used, can you solve it?

Hello Box Community, I'm trying to update the email address associated with my Box account, but the available options suggest linking a personal email, which appears to be a paid service.  Is there a way to update my email address without linking a personal account or upgrading my plan? Any guidance on this would be greatly appreciated. Thank you for your assistance! Best regards,  Morty Petersen

I have so many files and folders missing. There is a very important one i have been collecting for years. Please help

I need you to run a script for my account to fix the data inaccuracy issues around my storage size. Thanks in advance.

Please, run the script in order to correct the free space, Box Show Used of 5.5 GB but the size of files is 2.9 GB. I delete and copy many files and the space is inaccurate Account number is 32625532253 Thanks a lot

I'm trying to pay with a Korean Visa card, but it keeps failing.

I need to change the email address on my account to <personal information redacted> I have tried to add a personal email address and then make that primary, but I had 2 issues.  First, it added it but then no verification email was received.  I removed it and tried again, and now I cannot add it at all.  

I need to open a support ticket,  I'm being signposted to open a ticket however the signposts only lead to the community.How do I access an actual human for support please?

BoxDrive will not connect with "Connecting to Box". I have tried restarting my PC and re-logging in to BoxDrive, but this does not solve the problem. I have no problem with my internet connection.

This is not the first time this has happened. Can somebody reset the usage stats on my account?