Question

"22Gb used of 10Gb capacity" even though I have no files on box!

Forum|Forum|5 months ago
May 27, 2025
1 reply
8 views

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community-manager
Box Employee
34738 replies

This is not the first time this has happened. Can somebody reset the usage stats on my account?

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community-manager
Author
Box Employee
34738 replies
Forum|Forum|5 months ago
May 27, 2025

Hi Michael,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!