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Hi!


Some zip files are not sync, through BOX Sync v4.0.8088.


qov01HXQQ9ZD881MM6BGGS4E3J7NV.png


Image (1) shows the file on the BOX opened in a browser. Note the zip file highlighted in yellow.
Image (2) shows a folder synchronized on the local machine with BOX Sync. You can see that the yellow highlighted file in image (1) has not been transferred.
Image (3) shows the error message from BOX Sync. The above two files, along with the error message "Sync Failed: Unexpected Error Restart Box Sync...".


I followed the error message and restarted BOX Sync, but resolved nothing; BOX Synx attempts to synchronize several times, but finally fails.
Since the file size of "***_1.zip" is large, I thought that the file size might be the cause of the failure, but since 0417_1.zip is successfully transferred to Local, the file size doesn't seem the cause.


Please let me know the cause and solution.
Thanks!

Hi Masahiro,


Welcome to Box Community and glad to assist!


We strongly recommend switching to Box Drive. 


We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.


This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive


This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494


Thanks for posting! 

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