Support Forum

My box account was hacked last night.  Is there a 24/7 emergency support number?  I've filed tickets but no response.

When i want to share link, i receive this error message and the shared link button is gray out.   When i want to add user, i receive this error message, i have to add other member to add user for me and this function works for them.

Hi We have problems for share files and link, exist a limit for share ? or how we can know the limits that we have in the free license  tks

I can't get a hold of support, I need to Terminate my free subscription

I'm able to log in to Box.com (macOS/Safari), but I'm no longer able to log in to the Box iOS app. I have browsed through many forum posts and FAQs, but have not found an answer. I have uninstalled and re-installed the app (power-cycling iPhone in between). Can someone from Box support help?

Hello, my team has the highest membership with unlimited storage but we have hit the max quota. Is there a way to add on more storage to our account? We have been cleaning up our files but we continue to run in to this issue. Thank you!

Hello Box Team, we are experiencing an issue in Box. We have an excel file in box that is updated weekly automatically and with every update the size of the file is almost doubled and there is very few information be added. The file started on March 14th at 463.44kb and by 4-19 the file has expanded to 8.26MB. The file is being update by BI.  

There are no options to contact support via the community and calls are automatically dropping

Hello I have an account with 50 GB and although I've alredy deleted a lot of files, Box still prevents me for uploading data.   My account ID is 178580184 I've readed an article explaining why may this can happend (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) and I've also readed some posts saying that you can run some kind of script to solve this issue. Thank you in advance!

Hi! I have 3 folders in my account. Their total size is 4.3+1.6+0.1=6 Gb But the main stat is showing 8.9 Gb Trash box is empty. Where are those 3 Gb? Thanks!  

Looks like this is a common issue with several posts about it and no clear solution on most. Many of the items are marked as completed with a rep saying they will reach out. So I am simply posting this to have someone reach out so I can have my email joined with the enterprise account. 

Transfer admin to someone new -- fails! 2024-05-28.I can set up the transfer and when I click on the link in my email to complete the transfer it fails.Need to make <personal information redacted> the admin.    

I recently installed Box Drive and was in the process of syncing all my files when my computer unexpected restarted. Now all of those files appear to be gone from the box folder on my computer (~1/2 appear on the website), I get error messages every time I try and start box drive, and a mysterious .zip folder has appeared on my desktop that contains a bunch of text files, Data Base Files, and other various file types.  How can I recover my files and get box drive working correctly again? 

We have a tower with our media files that are uploaded using Box Drive. Files are deleted on their own. We get Box update emails that User A has deleted the files but the user has replied that he hasn't. He opened a ticket with us.

Hello Everyone, We have a file request link and we want to upload a file into that link or want to get a folder ID from it using Box API. Can someone please help whether it is possible to upload a file to the file request link using an API? If yes, please guide how it can be done. The file request link looks like this: https://[company].app.box.com/f/[some-unique-random-number] Thanks Puneet

After a lot of simultaneous user delete and group_membership delete operations, some group_memberships are stuck. In admin console, it shows that there are users in the group, but not showing them inside, also users are already deleted. If checking via API, they are shown in group/GROUP_ID/memberships endpoint, but attempting to delete them via DELETE on /group_memberships endpoint causes this error: {   "type": "error",   "status": 404,   "code": "not_found",   "context_info": {     "errors": [       {         "reason": "invalid_parameter",         "name": "group_tag_user",         "message": "Invalid value 'group_tag_user_36356814675'. 'group_tag_user' with value 'group_tag_user_36356814675' not found"       }     ]   },   "help_url": "http://developers.box.com/docs/#errors",   "message": "Not Found",   "request_id": "fdm4k5hpziqx9of5" }

Hi folks. I have a legacy unlimited storage account and I recently learned that in January '24, Box started monitoring and enforcing 1TiB/user/month bandwidth limitations. I currently have some 12 TiB of personal/business media backups that I would like to download from Box so that I can decide if the new limitations will work for me going forward. When I tried to download some of it I hit the limit and now must wait until the new calendar month to download more. I shudder at the thought of having to retrieve the rest of it over the course of a year! But it gets worse: if I use the bandwidth to download, I obviously lose my primary backup site as I won't have any bandwidth left to upload in the meantime (even if I trim my backup sizes way down). I hope there is some way to do this and/or to get a one-time exception so I can have all my backup data in my posession without waiting a year! Thanks for any help you can provide.

Since I don't have a paid account, I'm directing this question here. I currently have ICloud and want to switch, but I need 2T and I don't think Box offers that for individuals or am I reading the "upgrades" options wrong? Is Box not a resource for individual accounts?   Thanks

別のユーザーにコラボレーション招待のメールが届きません。 ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。 再送もしてみましたがメールは届きませんでした。 最初にメールアドレスを間違えて登録してしまい確認メールが届かなかったことが有りました。 その後、正しいメールアドレスを登録しましたがダメでした。   確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。 抑制リストに登録されているか確認していただけないでしょうか。   参考にしたサイト https://support.box.com/hc/ja/articles/360043696174-%E3%83%A1%E3%83%BC%E3%83%AB%E9%80%9A%E7%9F%A5%E3%81%AE%E5%95%8F%E9%A1%8C%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0     I translated Japanese into English.Please check. The following is a question. Another user does not receive the collaboration invitation email. I added a new user, but I did not receive a confirmation email and cannot log in.I tried resubmitting but did not receive the email.I had registered the wrong email address the first time and did not receive the confirmation email.I then registered the correct email address, but to no avail. After checking, there is a possib

I have lost my entire year 2020 files. I do not have a trash icon on the drop down menu. Please help as I have some historical pictures which cannot be duplicated.

I need to know if we have to change from Box Sync to Box Drive.  I spent so much time on May 16th speaking with someone who "walked me through" setting up a request on line and here it is 12 days later and no one has responded.  HELP

We would like to give second-shift support personnel the ability to create folders and share them with existing managed users. However, we do NOT want them to be able to view existing content. Is this possible?

Hi Box support, Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account. Request to do the needful ASAP. Thanks, V.Vivek.  

Hello there ! I'm Naruko Watanabe, an IT relationship assistant from Tokyo, Japan. One of my colleagues is not able to access the BOX system now. Could you please investigate the cause this problem ? Warm regards, Naruko