Support Forum

I am continuously getting an error where while trying to save files it will say " There is insufficient disk space to complete operation." Restarting the computer fixes it temporarily but it is getting to the point where I have to restart my computer several times a day in order to bypass this error. 

I logged into my box account and there is nothing there. Nothing in the trash either. I was a user on this account and I asked the owner if he changed anything and he said he didn't. Did it go inactive or something? If I paid for a subscription again would everything be restored??

Deleting files does not increase capacity. 『9.0 GB/10.0 GB』 The trash can is also empty. What should I do?

How can we prevent specified folders from being accidentally moved.  We had a folder co-owner mistaken move a folder with confidential information into a public folder.  I'd like to find out if there are any settings or classifications we can add to parent folders to prevent them from being moved.    

Hello,Can some one from support team reset my account?Shows that 14.5GB is used while only 4GB data is uploaded.Thanks, Msmax

When turning on "automatically remove invited collaborators", will this be applied retroactively? I'm referring specifically to folder access (not shared links).  Will this setting remove collaborator access to previously shared folders or only to folders that are shared moving forward? Thank you!

Hello, my account is empty but storage usage say around 800MB. How to reclaim my free space? Thank you

according to https://support.box.com/hc/en-us/community/posts/30107115242899-Can-t-see-QR-code it should work but it did only inside box support not box.com Account. I can see some Google Auth code like box-Zendesk but that code is incorrect. When it comes to QR i can see the only one

Unable to upload files because of storage limit. But account shows I have only 816.2 MB of 10.0 GB used. How can I solve this problem?

Hi, I'm using folder webhook events, and there are the following: FILE.UPLOADED - A file is uploaded or moved to this folder. FILE.MOVED -  A file is moved from one folder to another. This is a little confusing. What I need to be able to tell is when a new file has been uploaded vs when a file has simply been moved. But right now when I manually move a file, it triggers both webhooks.  So regarding the FILE.UPLOADED webhook, is there a way to tell from the response whether this is being triggered by a new file upload, or by a file being moved?! That way I can ignore if it related to it being moved, as I know I'll get another webhook response for FILE.MOVED  Is it the case that if its a new file, it will always have a "sequenceI_id" equal to 0 perhaps?  I hope that makes sense! Note that in my opinion it'd be much better if there were just one hook for moved, and another for uploaded. Thanks!

Hi One of our team members could not receive password reset email.  She tried several times and no email came through.  

We have a business account with 34 Users. We need access to ALL folders on our Account.  As Admin if I was able to upgrade to Enterprise would I have access to everything within our account? Many thanks Jayne

My team member is having issue to reset password as he is not receiving email on his outlook. His email id: <personal information-redacted>  

where is tech support?

Box Driveで予期しないエラーが発生しました

I can't log into BOX DriveI can do it with a browserAfter installing and logging in, I'm returned to the login screenI can't open BOX with Explorer and I'm having trouble

dear Box Support, I just permanently deleted a file that was in the trash, and I want to restore the file.please help, thank you

何回もログインを繰り返すことになります どうしたらいいでしょうか？

I've shared a folder to an external source. When the external source uploads they get an error saying "Account storage limit reached" Why is this happening when my account storage is unlimited?

Hi   I need the email verification email resent please, the first does not work and get expired message.   Thanks

My storage says that is full but when I check my file sizes on the desktop says 70gb instead 100gb.

My coworker cannot sign in because the phone number used for her two-factor authentication has changed and she cannot recieve the authentication code. Could you help me unlock the authentication so she could sign in?

I can't change my name or my primary email address. When I try to change my name it says "There was a problem saving your settings." And I'm assuming I need to link a personal email and then change that to the primary, but when I try to add a new email address I get "There was an error while trying to add (*new email*) to your account." Can someone please contact me to help me?

I made an account in 2019 after a photoshoot that was Uploaded and shared to me through collaboration on this website I hadn't had access to the account for a few years but just recovered my account and I no longer have any of my files that was collaborated to me I cannot find the collaborator or the files and I do not Know what to do from Here