I logged into my box account and there is nothing there. Nothing in the trash either. I was a user on this account and I asked the owner if he changed anything and he said he didn't. Did it go inactive or something? If I paid for a subscription again would everything be restored??
Hi Mindi,
Welcome to Box Community and glad to assist!
Looks like you're looking for your shared folder/file. If so, can you reach out to the owner and make sure you still have access to the file/folder.
However, if the folder/file is also missing from the owner's account, please have him check his trash.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Thanks for posting!
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