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Question

deleted files

  • May 27, 2025
  • 1 reply
  • 11 views

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dear Box Support, 
I just permanently deleted a file that was in the trash, and I want to restore the file.
please help, thank you

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

Once a file/folder's been deleted permanently from trash, I'm afraid we can no longer restore them for users subscribed on free individual accounts. 

Thanks for posting!