Support Forum

Kindly run the script for the storage. Currently it seems wrong calculated.

Can't open Excel on BOX online (must be downloaded)I would like to know how to operate it online. I tried changing the extension or creating a new file and uploading it, but it didn't work. I have also checked the files of other projects, and the folders created by other companies are OK, but the folders created by our company are not. Please tell me why Excel online cannot be selected.  

Hello support team, I would like to reduse my number of license from 5 to 2. Would you please operate to reduce now? Best regards, Kawai

Storage shows at over 9 GB, but the should NOT be that full, please re-run the script so we can appropriately submit things through box without issues

Hi There,  I am looking to add a custom domain to my shared file link. The "Custom Subdomain field under custom Setup > Company Profile appears to be missing. Is this because I am currently on a trial account?

Hey, I'm wondering if there is a way to transfer ownership of a shared folder from one account to my account? The person who is the owner no longer has access to their email address. Additionally, it is possible to set multiple people as an owner to a shared folder? Thanks, Dan

Hello,I want to upgrade my account to Enterprise, what information do I need to provide?Please list them all. Thank you.

kindly run the script for my account, showing wrong storage usage currently.

two users on my managed account can not log in.  They never get the password reset email I send.  They have also tried to reset it from the website.   <personal information-redacted> users are affected by this.  

New user not receiving email invitation to join. I have now wasted over an hour trying to find a solution. This seems to be quite a common topic, how about you fix this?

Hi, Rena and others from Box Support Can anyone assist me to regain access to my Box account, explained in the following thread? https://support.box.com/hc/en-us/community/posts/29923330408467-Unable-to-reset-passwordI am using another Box account to sign in to post this request. Thanks in advance!William

Hi, after I've deleted some files I've noticed that the size of free space was incorrect.I've waited one day to see if it was updating but it doesn't. So I've deleted all my stuff (also the trash is empty), but after two other days it's not updating the correct free space so I can't use the service anymore.I've seen many people have the same problem, but looks like there's nothing that an user can do... besides ask for a fix from the staff.Can someone fix the used size of my box please?

I can't receive SMS Authentication code form Mobiphone (Vietnam mobile network), so my account is lock, I can't login to box. My account: <personal information-redacted> and my friend account also same situation: <personal information-redacted> Please help. 

Hi Is there a way to export the structure of my folder structure from BOX inside of writing it all out? I need to see the structure with the layers/folders underneath it. Thanks Daniella

It says disabled by administrator ... Not allowed by your Box Administrator? I am the company owner/administrator!

I am messing about with Box Hubs and am finding some limitations that make it difficult to use. Here is what I think is needed: 1 -- Option to copy to file link or download file rather than opening. 2 -- Option to add clickable external web link with a description 3 -- Show tags and file information - to help understand assets on hover prior to opening. 

The display of free space is incorrect and I would like to solve it.

A user noticed today (June 10th 2024) then editing an excel file via Box Office Online the feature after cutting a row "Insert Cut Cells..." is NO longer available. This feature is available when using Excel online outside of BOX.  The feature was available as recently as June 7th 2024. The users permissions nor licensing has changed in both BOX (owner and tested with CO-Owner) and Microsoft.   Can someone take a look at this and see why this may be different?  As you can see in the image below there are also a couple other differences as well.

使用しているアカウントを変更し、新しいアカウントではブラウザ上ではログインできた。 ローカルで使用するBOX Driveアプリも新しいアカウントで使用したいと思い、 古いアカウントでログアウトのあと、 最新版アプリをダウンロードしアプリからログインしようとしたが、ブラウザにとばされブラウザ上でログインするとアプリのログイン画面にもどる。 この繰り返しが続いており、BOX Driveを使用することができない。 どのようにすれば新しいアカウントでBOX　driveを使えるようになるか？教えてください。

I recently emptied my account, but the storage capacity doesn't reflect this. 

I am using Box Cli commands in our Github Workflow yml files. I have the need to check if a folder exists before uploading to avoid error 409 (folder already exists) issues.I searched the link below but was not able to find any info on how to check if a folder exists so to avoid uploading the same name folder.https://github.com/box/boxcli#command-topics

Dear box community, I wonder if you can help me.  I recently upgraded my BOX as I was previously on a free version. That was a few weeks ago now, so I can see all my files. However, the search function is not working, and when I search for files and folders which I know I have in my BOX the search funcition is coming up blank. Has anyone had the same issue?  regards  

A strange document is appearing in our Recent Files. (Refer@2x.png) It appears to be posted by one of the Box engineers. Is this legitimate or has the system been hacked? Was a notice sent about this? Is anyone seeing this? 

Hello, I am trying to change my default email address on a personal box.com account from my work email that no longer is valid to my personal email. How can I accomplish this? I tried doing what others were told to do but I don't get the options they discuss. Thanks!

Can you please run script to correct!