Skip to main content
Question

My coworker is locked out of the two-factor authentication

  • May 27, 2025
  • 1 reply
  • 14 views

Forum|alt.badge.img

My coworker cannot sign in because the phone number used for her two-factor authentication has changed and she cannot recieve the authentication code.

Could you help me unlock the authentication so she could sign in?

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

We encourage you to inform your colleague to contact Product Support by submitting a new ticket here

This way, a member from Product Support would be able help address her login issue. 

Thanks for posting!