My coworker cannot sign in because the phone number used for her two-factor authentication has changed and she cannot recieve the authentication code.
Could you help me unlock the authentication so she could sign in?
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Hi there,
Welcome to Box Community and glad to assist!
We encourage you to inform your colleague to contact Product Support by submitting a new ticket here.
This way, a member from Product Support would be able help address her login issue.
Thanks for posting!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.