I can't change my name or my primary email address. When I try to change my name it says "There was a problem saving your settings." And I'm assuming I need to link a personal email and then change that to the primary, but when I try to add a new email address I get "There was an error while trying to add (*new email*) to your account." Can someone please contact me to help me?
Hi there,
Welcome to Box Community and glad to assist!
If you're having issue updating your account details, please follow these troubleshooting steps.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network. .
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Additionally, you could be adding an email address that's already linked with Box. Please note that you can only link an email with Box once.
Thanks for posting!
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