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Question

Change name and email

  • May 27, 2025
  • 1 reply
  • 101 views
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I can't change my name or my primary email address. When I try to change my name it says "There was a problem saving your settings." And I'm assuming I need to link a personal email and then change that to the primary, but when I try to add a new email address I get "There was an error while trying to add (*new email*) to your account." Can someone please contact me to help me?

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    If you're having issue updating your account details, please follow these troubleshooting steps. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. .
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Additionally, you could be adding an email address that's already linked with Box. Please note that you can only link an email with Box once. 

    Thanks for posting! 

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