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Question

Reset my account

  • May 27, 2025
  • 1 reply
  • 17 views
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Hello,

Can some one from support team reset my account?
Shows that 14.5GB is used while only 4GB data is uploaded.

Thanks, Msmax

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hello Rona,

    Thanks for your reply.

    I use Box drive on several laptops to be able to transfer files between them easily.
    All laptops are logged out except 1 and the mobile app are active.
    The mobile app does not have any transfers going on.
    The laptop shows me 40 files to be uploaded but is not done due to lack of drive storage.

    This situation has been there for more then a week: 14.5 GB used while the files are only 4 GB.
    I have removed a lot of files from the drive and cleaned the trash too without any avail.
    The free space is just not recovered... Just checked now and this is still the same.

    Please check what is wrong and clear it so I can use the drive again. For now it is useless..

    Edit:
    I created a new drive and uploaded all files to the new drive: 2.3GB used... and not 14.5GB.
    I deleted ALL files from the old drive and it shows me now 11.6GB used... it is empty... some serious problems with used space calculations here...

    Regards, Msmax


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