Hi Stan, 

Welcome to Box Community and glad to assist!

To get a closer look, could you reproduce your error and take a screenshot? Once you've captured the screenshot please attach it in this forum. 

We'd love to further assist! 

I have a similar problem. The account was opened by another lawyer in our office who says he understood our space was unlimited, which I see by pricing plans is the most common feature. He has no idea what he needs to do to fix the problem. can you tell me/him? 

Says I need to alert the folder owner, but I am the folder owner on most of these. If not me, then a secretary or the other partner, and none of us know what the folder owner is supposed to do.