Support Forum

Is there a way to add web links in the Hub.  We want to access the project management app we have outside of box via the hub (and other apps and websites etc,)?

Hi there, I've been configured by the account owner of my company to be a Box admin for our team. I have access to the admin panel, but when I click into the Content module, to view the various Folders and Archives, there's nothing there.Was supposed to provide access to myself and new joiners on certain folders - since some previous admins have left the org. For eg. I was to check a number of items in our Marketing folder, but had to get someone already with access to that folder to 'invite me'. No matter what I try I seem unable to get past the stage of even accessing Content Management, even though my profile is an Admin.Anyone can help? I've written to Box - even through Linkedin and not gotten a response for understanding how to resolve this. Appreciate it.

I tried to link my second email but the message said it's used in another account.   I found that account and delete the account, but the email is not freed up.     Are there ways to free up the emails which was used in another account, so I could use the email to add to my main account?

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

I posted this question a few days ago and did not receive a response, so want to ensure that this question is seen:  I am transitioning from an old computer to a new one, and want to ensure that my Box account is no longer linked to the old computer. Is it enough to log out of Box on the old computer's Box Sync application, or do I need to uninstall / do something else?  (Apologies for the urgency)

Hello, I'm having an issue where anytime I rename a file in Box online. I am then unable to open the file on my computer. The only workaround to this is downloading the file then reuploading my new version. Is there a fix here that I'm missing? Thanks

When I try to log in it shows this error: Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot.when I try to delete the files it just stays loading and says "moving "file name" to Trash" and never deletes it.I already deleted the box application and tried to delete the files but it doesn't work, I also reinstalled Box Drive

I checked all the other posts with a similar problem but nothing works.

If an external user is invited to view a project folder, can the external user see a list of other collaborators for that folder? We would like to invite an external user to a specific folder and prevent them from seeing who else has been given access to that same folder. Is this possible?

I've got a shared folder which contain multiple folders and files, but I need that one of the folders not being shared. How do I do that ?

getting :" 400:Error parsing input model" error while trying to run metadata query using box node sdk.from and ancestor folder is correct.   const options = {     query: 'var1 = :arg1 AND var2 = :arg2',     query_params: {       arg1: val1,       arg2: val2,     },     order_by: [       {         field_key: 'eidvar1,         direction: 'asc',       },     ],     fields: ['id', 'name'],   }; this is the options field

Hello, I have an Enterprise account with Box, and I have allocated storage to my collaborators. Although I’ve assigned them unlimited storage (beyond the initial 10GB), they are still unable to upload more files to the platform. Could you please assist me in resolving this issue? Thank you for your support.

Hi, I manage/own a lot of folders and love receiving the notifications for actions that occur with my folders/documents. However, is there a way to receive notifications separately and not as a summary? I ask this because I follow up on the notifications based on each individual folder/document. Sometimes I will receive a notification about activities that occur in multiple folders/files and then I have to duplicate them in order to follow up on each since they are about different issues. Thanks! 

Dear Box Community member, we are excited to announce an upgrade our community experience and are deprecating this forum and switching to new persona specific forums on http://community.box.com  Key features of our new community site (community.box.com) Community spotlight: We will use this to highlight what’s happening with Box Forums: Start conversations, ask and answer questions, and share experiences with others in the Box community Getting started in the community: Introduce yourself and start conversations; ask or answer questions Box Platform: Learn about all things Box Platform, SDKs and APIs Admin and end user forums: Engage in conversations and Q&A specific to our admins and end users Partner forums: Box partners can ask questions and get updates on our partner ecosystem Virtual Community Roundtables: Box experts provide insights, tips, and guidance on a variety of topics Leaderboard: See who’s active in the community and track our roster of power users Q

duplicate account user.  I tried to add a user to the box, but it shows the user belongs to another enterprise error. even user has the Acco, please call 510-7612881 [personal information–redacted]  

Got a new user who is not receiving your email confirmation. I suspect it is on your Suppression List, can you please advise how to progress this ?

ola quer fazer pagamento mas estar dando erro 

On 8/18/2024 I uploaded a file to the "APOS" folder. Sometime since then the folder has disappeared from my account. I did create a new folder " APOS 8/27/2024" and attempted to recreate the missing one, but I do not have all the necessary files. Is there a way to recover the missing folder?

ความรู้ความสามารถในการแสดงความคิดเห็น

The storage calculation doesn't seem's to delete deleted files in count.

My Box data says I am at 10GB out of 10GB, even though I had totally emptied my folders and then upload some data but no where near 10GB. I can now not duplicate files or upload more. Please reset the space counter calculator!

Storage should be filled up to cca 7GB but is only showing 533MB. This scares me as I need all my files on cloud while my PC will be reset. I am worried my files are not correctly uploaded. Would you please check?

I am a video professional and our team relies on Box regularly for our work. Over the past year, I've observed an issue where Box has been unexpectedly making random audio and video files offline, even when there is no apparent need, such as lack of storage space. For instance, despite having over 100GB of free space on my local drive, after downloading a folder containing 22 video files, Box inexplicably offloaded five of them. This has occurred during critical moments, like while I’m in the middle of editing a project, leading to sudden disconnections and offline files. This is extremely frustrating and seems to happen without any clear cause. Has anyone else experienced this issue or have any insights on why this might be occurring?

I have a primary Box account for the company that uses the company domain as the verified domain.  I now have a second Box account for separate use by the company, and need to add a co-admin to that account.  I am prevented from doing this by the verified domain rule.  I imagine that there will be issues if I attempt to use the same domain on both sites, is this the case?  If so, how can I set up a co-admin?

Hi there, I'm trying to change my email address for my personal account. When I try to link a new email, I get the error message: "There was an error while trying to add NewEmail@email to your account." I've tried different browsers, logging out, clearing cache, logging back in. My email provider is going to stop working. So, I need to change my current email. Could you help me?