Hi there, I'm trying to change my email address for my personal account. When I try to link a new email, I get the error message: "There was an error while trying to add NewEmail@email to your account." I've tried different browsers, logging out, clearing cache, logging back in. My email provider is going to stop working. So, I need to change my current email. Could you help me?
Hi Oz-Bin,
Welcome to Box Community and glad to assist!
To get rid of the error, can you follow these troubleshooting steps?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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