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Question

There was an error while trying to add new email to my account

  • May 27, 2025
  • 1 reply
  • 84 views
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Hi there, I'm trying to change my email address for my personal account. When I try to link a new email, I get the error message: "There was an error while trying to add NewEmail@email to your account." I've tried different browsers, logging out, clearing cache, logging back in. My email provider is going to stop working. So, I need to change my current email. Could you help me?

    1 reply

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    Hi Oz-Bin, 

    Welcome to Box Community and glad to assist! 

    To get rid of the error, can you follow these troubleshooting steps? 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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