My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?
Hi Kenji,
Welcome to Box Community and glad to assist!
Our team would like to get a closer look and can you have the affected user to create his ticket here?
We'd love to further assist!
Thank you very much for the quick response, Rona.
I will have my boss create his ticket there.
I really appreciate it.
But...he cannot login to box because of 2-step verification issue.
Can he create his ticket there without login???
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.