My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?
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Hi Kenji,
Welcome to Box Community and glad to assist!
Our team would like to get a closer look and can you have the affected user to create his ticket here?
We'd love to further assist!
Thank you very much for the quick response, Rona.
I will have my boss create his ticket there.
I really appreciate it.
But...he cannot login to box because of 2-step verification issue.
Can he create his ticket there without login???
Hi Kenji,
Good day!
Since the affected user can't login right now, we have an option to create a new ticket without the need to login to our Support page.
To do so, please use this link.
We'd love to further assist!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.