Support Forum

How do I add a collaborator to the collaborator list?  I created a folder and I'm trying to share it, but the individual is not in my collaborator list so they system will not allow me to share the folder.  Thanks. 

We need for our compliance audit the most recent SOC1 and SOC2 reports and any other policies on information security and data protection please for our Vendor Qualification Report. Thank you in advance for your help.

Hi! We are a small non-profit and we have users that are using Box, free platform right now. Is there a way to make a business account and have those users keep their current login credentials? Would they all need to move all their folders into the new business account or is there a way to migrate them in? Can someone please advise? Thank You 

Box sync has been showing an estimate of 1 minute on one file to synch for about an hour Is there a way to see what file this is and where it is located?  I can delete or move or rename as needed, but I cannot find out which one is causing sync to hang up.

My memory is displayed as full, although I have deleted almost everything. What is wrong here?

Box says 3 of 3 seats used, buy more seats.  But under the list of people in managed users there is only 2!   Under external users there is one more person, but they have their own account through their company! I would like to add one of MY employees to cover the 3 seats I just bought.

Hello, I'm on a business plus plan - I set up a metadata template, but when trying to use relay, there is not an option to use "File with Metadata" as the trigger event.  Is this an enterprise only option?

Hi, We are experiencing intermittent issues saving files as there seems to be a synching issue that means files are not updated till the next day or so. Support team cannot help unless they can see the problem in real time - which is difficult because they are not available to check when you have the problem. A screengrab does not help them. We are on Macs and using InDesign, Adobe etc. This is a major issue as it delays how we work and also sending files to clients.  Does anyone have this issue and were able to fix this? I hope so otherwise we have to find another solution to Box. Thanks!

I need to give admin access to other person as i am leaving.  Please provide direction    Thanks    

can you run the script so my correct available storage space appears?

All of the file folders still exist in Box and they have the right folder sizes but, inside the folders there is nothing. Please assist. This is a very urgent request.

I am trying to change the email address on my account.  When I go to link another email address to the account, it says one already exists, but then I cannot login with that email address.  

Hello, We are unable to access the admin console of our Box system…we receive a blank page when accessing this site using multiple browsers. Please advise. Thanks

We change our plan from monthly to yearly, but the information on invoice is still wrong, just the amount is correct. Who can help us to correct the invoice for applying? Thank you.

Just opened a new business account today, and when I click the Admin Console button (app.box.com/master) I'm taken to a blank page.  Others have posted on this issue in the past, I've not seen suggestions on how to fix it.  Need help. --Chris

Hi, I received a collaboration invite, responded and created a box account. I am unable to see the shared files I was invited to collaborate on. I have cleared my cache and cookies. I received a reminder from Box to respond to the invite this morning even though I have already tried multiple times. Tried again after the reminder, still not able to see the shared file. Can you please help?

Box gives us the ability to set storage limits for people even if we have an Unlimited plan. However, there are no notices for end users that they are approaching their limit. The "You have used XX out of YY" notice that is in the lower left of the screen on an individual Box account doesn't appear. This should be automatically turned on as soon as a person is given a storage limit. And at a minimum, it should be an option to turn on in my tenant, which it currently is not. This is not a reasonable user-interface design.

I created a new app, which create an "automation" account. When I use the client ID and client secret to connect using the Python SDK, I have access to everything even I didn't assign any rights to the automation account. Is this a normal behavior? Is there a way to restrict access to this account? Thanks

  Dear Support team, I am a regular user (not an invited one) just starting using Box with my company mail. Accessing to my account, into the ALL FILES sections, results impossible to me to upload any type of document. Please, Let me know

I cannot login into my 2FA account, due to the fact the authenticator app being assigned my personal email account. Can you please assist?

Hi,Some folders appear to have vanished. They're not in my trash and I can't find them, despite being admin.Please help.Thanks

Good morning.I would like to pay an invoice that is outstanding ( INV11993711)  Can you send me a link or indicate the correct email to contact the person in charge of this?

Hi, I have seen a lot of posts about this issue but no solution. I created an account using Google sign-in. I have been invited to a shared box that requires a strong password. When I try to create a password in my Box account, I get an error message. What is the solution for this? Thank you

I am trying to setup 2FA and it says my phone number and email are invalid. I need to access customer documents ASAP!!!!! 

When i tried to take exam and click link below, I can't reach Exam page. https://box.csod.com/DeepLink/ProcessRedirect.aspx?module=launchtraining&lo=81039ff6-3696-4337-a047-7b9508ce13a1 It says page not found. Can you fix it?