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Question

duplicate account user.

  • May 27, 2025
  • 1 reply
  • 11 views

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duplicate account user.

 I tried to add a user to the box, but it shows the user belongs to another enterprise error. even user has the Acco, please call 510-7612881

[personal information–redacted]

 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Aizezi,

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!

Best,
Ann