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Question

Missing Folder

  • May 27, 2025
  • 1 reply
  • 9 views

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On 8/18/2024 I uploaded a file to the "APOS" folder. Sometime since then the folder has disappeared from my account. I did create a new folder " APOS 8/27/2024" and attempted to recreate the missing one, but I do not have all the necessary files. Is there a way to recover the missing folder?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Timothy, 

Welcome to Box Community and glad to assist! 

Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

To restore specific items in Trash:

The steps below apply whether you’re selecting from search results or from all Trash items.

  1. Log in to box.com and navigate to your trash/bin icon. Hover to highlight the row of the item you want. The More Options ellipsis () displays.
  2. Click the ellipsis (...).  Then: 
  • To return the item to its original location in Box, click Restore.
  1. At the prompt, click Okay.

Thanks for posting!