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Question

Delete the account does not free up the emails

  • May 27, 2025
  • 1 reply
  • 7 views

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I tried to link my second email but the message said it's used in another account.   I found that account and delete the account, but the email is not freed up.     Are there ways to free up the emails which was used in another account, so I could use the email to add to my main account?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Michael, 

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!