Support Forum

My authentication app settings have been deleted and I can't log in. I also forgot my backup code. What should I do?

I own the files and the folders these are put into.  But about every 30-60 days these files disappear.  There are not in the Trash area, so cannot be restored. Is there a time limit to how long a file can stay in Box? Is there a way to determine how long the files should stay for access?HELP!!!!!!!

i cannot view files from one user, but I can from different users. Bonni

Hello, I am being asked to upgrade to a higher plan although after verification it is not possible for me to use all of the available space. I have already found myself in this situation and I had to "purge" my account in order to find space. Please tell me what procedure to follow, it's quite urgent that I find storage space. THANKS

I used to be able to add an external collaborator via the SHARE window by entering in their email address, but now it is saying only people within the Business Account domain is allowed to be a collaborator.

I do not see 'details' or 'folder properties' options when I right click on folder. In the size tab, I only see number of files inside the folder. How do I check the total size of the whole folder??

Hi team, I have an app that needs to access the content of files belonging to users under the same Enterprise. After reading https://support.box.com/hc/en-us/community/posts/4416426377747-Application-access-to-the-user-s-content, I chose to add the app as a collaborator for each folder the app will access. However, when the app try to get the download URL of certain files residing in the shared folders, it get the "Access denied - insufficient permission" error. It encounter the same issue when trying to read the content of the files. I have given the co-owner privilege to the collaborator, but it still lack sufficient permissions. According to

Again I have deleted some of my files BOX, but still reported not freeing enough space. Suspect the issue is same as what been reported before Appreciate if can look into this issue.

Hi, I've done multiple searches and run a report that confirms that a file that one of my users accessed as recently as 7/18 is neither in the folder where it was last saved nor in the trash. How can this be?

Wanted to update the address in Invoice's "Sold to" section, but couldn't find where/how to do it. It would be great if you could show how to do it.

Is it possible to prevent an enterprise user from accessing their individual box account via browser using header injection similar to other cloud based storage solutions. example: X-Dxxxbox-Teamid   The goal would be to not allow them to access their individual account while on corp VPN or network but still allow access to their enterprise box account(s).  

We are no longer able to provision users in Okta. We are getting the following error " Automatic provisioning of user XXXXX to app Box failed: Could not create new user. 409 - User with the specified login already exists.".  I tried adding the users in the console as mentioned below but also got an error. https://support.box.com/hc/en-us/community/posts/4408953935379-Issue-with-user-provisioning-from-Okta-to-Box-via-API

My storage is full, but it isn't. I am seeing 10 GB used but it is not in actual.

I want to change the email address associated with my box account.  The posts say add an email (I cannot seem to find that as an option) or upgrade (but what level do i need to upgrade to be able to change my email associated with my account?) Please Help

For the past week, whenever I open up the files tab, or try to open a file with an external link, it would show a blank page. The same thing would happen if I tried to open different tabs on my account settings page as well. Does this have something to do with the plan that I'm currently on?

tenia 6 GB usados de 10 y me marcaba que ocupaba 12 GB por lo que no sincronizabaAhora BORRE todos los archivos tengo CERO archivos y me dice que ocupo 4.4 GB de memoria en el BOXQue puedo hacer ???

I set up a new BOX Folder yesterday and sent an invitation to one external user.  I have sent the invitation twice and he has not received either one.  I am assuming that it is going to his spam folder or junk email but I do not know what to tell him to look for. Can you tell me what email the invitations come from?  A screen shot of what he is looking for would be great. Thanks

The number of space used on my account and the one that is actually shown on my local machine seems to be inconsistent. Could support team run a script to correct this issue please? Thanks

How can I get to login? I have set 2FA on my account, but I deleted 2FA apps on my phone. Please let me know how to retrieve my access to box.- I have set 2FA on my account.- but I lost 2FA apps from my phone.- now I cannot get 2FA number to login, so I cannot login box site anymore. please inform me if it's not enough data to get back it. note: account in the problem is not current account in this thread. because the account is not able to login the box...  

Hi. I have cleared all my data from the My Files folder, however my current file storage space available for my account is 9.6 GB of 10.0 GB use, although there are no more files. Can you fix my account file storage capacity problem?

I can't log in because I changed my mobile number and can't receive SMS. How can I disable two-step authentication or change my mobile phone number?

Excel file not opening. On Box, I use Excel on my PC laptop with Windows 10 OS. Excel has functioned fine for years with this exact file, but now I only get the message that Box is opening Excel, but it never opens, even though I currently have 3 Excel files open with functional  saves to Box. Please help.   DStutz

Upload failed error - Quota exceeded but I deleted all the ones i had in my folder and now have all 10 GB for a 361,077 KB file

Translation from Japanese to English using chatGPT Box Support Team, I hope this message finds you well. We are experiencing an issue where synchronization stops under the following environment. We have tried several recovery measures, but none have resolved the issue. Could you please advise us on how to resolve this? Operating System: Mac OS 14.3.1Device: iMac Pro 2017Box App Version: 2.40.333Network: Up to 1Gbps fiber optic connection (both wired and wireless) Issue Description:When using the Box client for synchronization (upload) via Finder, the process stops midway, and at the same time, download synchronization also halts. Even when accessing Box through a browser (Chrome) and attempting an upload, the progress reaches 100% but does not complete. Additionally, when sync

I'm using Box Sign to handle signature requests and need signers to upload extra documents, like ID photos, with their signatures. I've checked the interface but can't find a way to ask for these extra attachments. Can anyone show me how to set up a signature request in Box Sign that requires signers to upload an ID photo or other documents? I'm looking for any settings or steps I might have missed.