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Question

Unable to set password

  • May 27, 2025
  • 1 reply
  • 8 views

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I created an account using Google SSO, and now I'm stuck with the problem that seems to have been known for over a year in that I cannot create a password. I'm trying to access files that were shared with me which requires a strong password be set on my account before I can see the files.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Christopher, 

Welcome to Box Community!

Can you please try to reset your password by entering your Box email here: Password reset. By doing this, you will receive a password reset email and should be able to create a strong password. 

Let me know how it goes. Thank you for posting!