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Question

can not open account setting

  • May 27, 2025
  • 1 reply
  • 8 views

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the screen is entirely white and  can not access  pages: 

viewprofiles accountsettings help,

It works normally when trying with a different account.

captrue:bfv01JCJ6GRDV0383GF7R9J4RFPKP.png

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Yu, 

Welcome to Box Community and glad to assist!

To help fix your issue, please follow these troubleshooting steps,

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Restart your machine. 

Hope it helps!