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Question

Adding a User and receiving an error "account already exist"

  • May 27, 2025
  • 1 reply
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I am trying to add a user and its saying an account already exists. The user logged in to their account and there is no way for them to transfer their email to my enterprise. Is there a way I can transfer her email?

    1 reply

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    Hi Samantha, 

    Welcome to Box Community!

    Please disregard the message "Email already used in a Box account". You just need to click the save option twice. (After your first click, a red banner will appear that indicates failure. Press the save button once more and you'll get the prompt that says "1 user added". Then, the user will receive an email invitation to join the enterprise.)

    Reference https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User

    In the event the steps did not fix the issue, please create a support ticket here, make sure to sign in the email associated to the Business/Enterprise account to see available support channels.

    Thank you for posting!

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