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Question

finding a file through a link

  • May 27, 2025
  • 1 reply
  • 10 views

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I have been given a link to find and download a file. 

when I hit the link it takes me to a screen that says 'no files to preview' and  'upload your file...'

How can I locate the file location?

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Laurie, 

Welcome to Box community!

I recommend that you reach out to the person who sent you the link and request for a new shared link, make sure the link is set to "people with the link" for you to be able to preview and download files.

Here's the article for reference: Creating Shared Links.

Thank you for posting!