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Uninstalling box drive

  • May 27, 2025
  • 2 replies
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I am changing windows computers. Need to log out and uninstall box drive on old computer .   Do I just log out then uninstall application or should i exit application  then logout. My old coputer is going to be wiped eventually and i dont want to risk loosing my file inthe cloud .   Settings gives me the options of log out or exit.

    2 replies

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Bailey, 

    Welcome to Box Community and glad to assist! 

    Once you're ready to uninstall your Box Drive Application, please follow this process: 

    IMPORTANT
    Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 
    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
    To view hidden files and folders in Windows:

    1. In the Windows taskbar, open File Explorer.
    2. At the top of the File Explorer window, click View.
    3. In the View menubar, click Options and select Change folder and search options.
    4. At the top of tthe Folder Options window, click the View tab.
    5. In Advanced settings, check Show hidden files, folders, and drives.
    6. At the bottom of the window, click OK.

    To remove all traces of the Box Drive application from your machine:

    1. Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

    Thanks for posting!

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Instructions say Quit box drive. Is this  a log out or an exit.   Seems like exiting just puts the app to sleep where a log out disconnects the app from the cloud .   Seems like Logging  out is the way to go so there would be no way the files in the cloud are affected ?    Is this correct or not ? 


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