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Question

Can't open a file that was shared with me.

  • May 27, 2025
  • 1 reply
  • 89 views
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I click on the link to a file that was shared and Box opens, but says "Oops! We can't seem to find the page you're looking for."

    1 reply

    C
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    Hi Joe, 

    Welcome to Box Community and glad to assist!

    Looks like you've been invited to this file using your alternate email address. To address this, please see the following: 

    1. Confirm which email the invitation is being sent to.

    2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

    3. Make sure the email address the invitation was sent to matches the email in your account settings.

    4. If they do not match, have the invitation sent to the email associated with the Box account.

    For more details, you can visit this article. 

    Thanks for posting! 

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