Support Forum

Dear Box Team,   I have a few top levels folders for which I would like to remove access to all but myself as admin. Within these top level folders, sub folders may have been shared with other viewers -  Could you confirm how I could remove access to all these sub folders without going through each individual folder?

Storage reporting "full", but isnt please fix this has been going on for a month

I am unable to upgrade my account. I keep getting an error that tells me to reach out to support.

Hi,When I try to upload files I am getting a "Account storage limit reached" error.When I checked my storage limits, it shows I've used 6GB of 1000GB.Thanks, Matt UPenn

I am on trial for a business account. I was under the impression that I have unlimited storage while signing up but it somehow shows only 1TB now? I am migrating files and need to know asap. Thanks-  P.S. Where is a way to contact support directly?

When I logged in with the email address I previously used, I was prompted to reset the password due to its expiration, and I was asked to provide an email address for the reset procedure. However, since that email address is no longer active, I did not receive the reset email even after entering a different email address. Could you please advise on how I can access the files on Box with the email address I previously used in this situation?

Hi Rona, Yes, the files were condo documents and pictures of my condo as it was being built.  I was shared by the Lennar salesman and shared with me, how do I get them back to my account   Rona Hi there,  Welcome to Box Community and glad to assist! Box do not remove files, unless the user initiated to delete the file from their account.  If you have no recollection of deleting any files from Box. Did you know if the missing files are your own or shared files?  We wait for your reply! 

We recently transfer Box administrator rights to another user. The new Box administrator was told to go to Admin Console -> Content to view all the Box files from every user except he was only able to view files that were serveral years old, more recent files were not showing. As an adminstrator of the Box account are you able to view everyone else's files? How come the new Box Administrator is able to view only some of the user's files?

サインアップのリンクの有効期限が切れた、という表示が出てサインアップを完了できていません。 申し訳ございませんが、アカウントの確認メールの再送信をお願いします。

I got a new phone and forgot to save the credentials for the 2 factor authentification. Then I registered a new box account to log in and to write this post. Is there a way to reactivate the other account (details of the account not mentioned here; the password is still available). Thank you for any hints.

After uploading an EXCEL file to the box and updating it several times, the layout suddenly collapsed and all the table formatting was reset. Is there any way to undo this? And is there any way to avoid these layout collapses?

I updated some files posted to Box, and nothing in the file name or the folder name has changed or been moved but now the links appear broken in PDFs that had hyperlinks to them.

The option to open the desktop application is greyed out. We have ensured that chrome was up to date. The user reinstalled box tools this morning. Excel is up to date. Does anyone know how to fix this? 

At first, I downloaded the installer and launched it, however whenever I open the Box app, I sign in, it redirects me to the website, I sign in from there, then I get redirected to the home page of the app where I have to sign in again, and this continues to happen. I removed the app and the installer, downloaded it again, but now it is not running at all. I tried to change the directory of the installer as mentioned in one of the previous messages, but now things are worse and cannot find the installer at all.

It's been 2 days since I put a folder offline so that I can access even when there is no internet but the download is not finished yet The folder is 14GB and I work on 6'gen iPad Pro M2 2TB It is possible to know if the download is working and at what point it is

Hello, My company recently switched over our company email domain and we're having technical issues getting our Box account shifted. Additionally, it's not letting me add new users because it's saying their account is already set up with Box, but the team members have confirmed with me that they deleted their accounts already.  Can someone please reach out to me to help me remedy? I've tried troubleshooting through every forum I can find and nothing has worked. 

I've been trying to sign in for almost 2 hours and I can't use my phone for the and I can't figure out how to get the 6 digit code emailed too me. This is crazy that this is so difficult and I can't find a phone number to call for help. 

I don't use Microsoft word I use ODT.  After nearly six months  of the system advising I needed to install a tool box for  editing in the past two months BOX has opened ODT files to my desktop and I could updte and save in Box.  Then just in the past week that ability has gone Random, only allowing me to open some documents and not others.All documents are uploaded in the same way, so what uptes may have been done that would cause BOX to stop downloading to mt desktop.I have two colleagues in my organisation I need to share documents with and they can't edit either.  Can you please help?

I put in my email address then password as always and cannot get into the system.  I have tried to reset my password but never get the supposed email to do so.  System worked fine yesterday and the rest of my team members are not having issues.  Can yo help?

I’m willing to assist my previous employer with some file issues (their ticket number is in the subject line). Let me know how I can do this. Chelzie, Box Product Support, said I need to open a ticket.

Hi, I have Python code that uses a relative file path to point to data that is analyzed with the code. As long as the relative file path remains the same, this code can run on any computer with the code + data. My Python code is in a non-Box folder, but I want to use Box to store my data, and then use a junction ("mklink /J ...") to point to the data in Box. When I try to create the junction, it says "Local volumes are required to complete the operation." Is there a way to do this? It worked with no issues when I stored my data in Dropbox. Thanks in advance!

I am getting a message stating that my storage is full but as you can see, it clearly is not Please help. Box is the link between my main office and my remote location.

Clients are uploading documents and I am not receiving any notifications nor am I seeing any files being uploaded.

I don't see any of my files and folders anymore

We shared a Box folder with several users. Starting on October 2, 2024 many users had issues with the following: 1. Viewing files: Error message = Opps! we can't seem to find the page you're looking for. 2. Signing up: Error message = An error occurred while processing your request. Please try again later. If this error persists, please contact us here. Can you please help us troubleshoot?