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Question

Upgrade error

  • May 27, 2025
  • 1 reply
  • 22 views

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I'm getting an error when checking out for an upgrade.

Message I get:
An error occurred while processing your request.
Your account needs further authentication. Please submit a ticket at support.box.com.

How can I fix this?

This is urgent. Please resolve this as soon as possible.

Thanka & B.R.

Hyodo

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Hyodo, 

Welcome to Box Community and glad to assist! 

To help with your Box upgrade, you can contact our Sales team and use our live chat function through box.com/pricing

We'd love to further assist!