Have downloaded and reinstalled the latest version, and followed the instructions for renaming the old box folder. Issue persists.
Logs have been sent.
Hi Dominic,
Welcome to Box Community and glad to assist!
To further assist, can we begin with the following?
- Please attach a screenshot of your error, why it stopped working and prompted you to reinstall the Box Application.
- What is the Operating System running in your machine?
- Can you confirm your current Box version?
We'd love to further assist!
The error message comes up when I open Box from the Launchpad. I have tried restarting the computer, and re-downloading and installing the latest version of Box
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.