Support Forum

My assistant was to copy the files in my drive as a local backup and accidentally deleted them.  Is there are way to recover them?

 my account is business and it says can upload up to 5gb anyone can help ? there is no chat or email for us to contact support. 

We have procured a Box enterprise account, but mistakenly it got assigned to our domain (persistent) we wanted it to be on the customer domain, can we do the ownership change now? Or assign the customer PoC as the admin of this account with their email ID's?

We have a number of our users with a free box accounts which they hadn't used for a number of months. When they try to login they are now been prompted for MFA. They tell me they have never set this up and it appears to be setup in the background. How can they regain access to their accounts? Regards Niall  

Dear all,I and some staff in company received an email this year from boxteam@customer.box.com asking me to verify my email preferences. Could you please confirm whether this email is legitimate and if I need to take any action to verify my preferences? Thank you for your assistance.

Hello, I would like to change the domain linked to my account. The message in the admin area says to contact the support, but making a public post seems to be the only way how to actually do it. Can someone please point me in the right direction? What do I need to do to have the domain changed?   Thank you,

some folders are gone form box. they are not in the trash, neither my computer or the web trash. how can i recover them?   i was working on them a few minutes before an now they are gone .if they have been deleted from the desktop app, would they appear also in the web trash?   there is a way to recover previous folders?   thanks

>>> If you need to access files from Box, you may login to Box.com from a supported browser (Chrome, Firefox, Safari).Only Box Desktop supports ODT, etc.. Either add .odt support to the browser please, or add desktop support for Linux like Dropbox.

I login to Box on any brand of browser and all I see is a blank screen. What is wrong?

I urgently need to update my primary email as the old one will be deprecated soon. I cant find any instructions re this so hoping the support team can get back to me. Also, is there a way of directly contacting the support team?

Hello, my nonprofit is validated from techsoup and I have an access token, but when I click on "get started", I am taken to my Bix dashboard with the free basic subscription, and if I try to upgrade, it is trying to charge me. How can I fix this? Thank you

Good Day,  I have a user that needs to update their phone number for 2FA.  I don't see an option for that in the Admin Console. Connor O'Dea <personal information-redacted> User ID: 35847933126   Would like phone number updated to <personal information-redacted>   Thanks, Nolan

Why would this be any different from inviting someone who does not have an account yet? I don't work directly with this person, but their email account is active. Shouldn't they be able to set up a new free account?

My sign-up email has expired, please resend it

Hello, we receive this error when adding a user:"Email already used in a Box account but not associated with an enterprise."Per a previous post, we can hit "Save" and proceed. However, when I select "Save" I then receive the error "Cannot add new users. Please try again."

  This has been happening for days now. Still no help from box.  So no accèss to any files since the March 1 st update I believe. Is anyone else having the same issue ?  is anyone trying to rectify this issue ?   

アカウントの復元をお願いしたいです

Has it been any updates about this? I have found a 4-year old post. It would be really useful to be able to organise the folders that are shared with me, in my computer. Everybody works differently and I believe it would be very useful to have the power to rearrange locally the folders used for collaborative work. Thank you. Beatriz Jimenez

I am in a situation where we have an existing Box tenant set up and working just fine with Entra SSO.  We now have a second box tenant and need to support SSO to this one as well.   I could only find another person asking the same question with no response visible, just a referral to a private conversation SSO for Multiple Box Instances – Box Support Is this possible?  How can I set it up?

Hello, I'd really like to be able to remove the Box icon from my menubar on Macbook. It is very annoying that some files which are impossible to upload (for instance because they are from shared repositories, or part of hidden files) keep making a pop-up. It's hindering my work, I find it poor UX design and blatantly annoying that Box takes this space without me being able to change it to my preferences. A default setting is okay, but at least let us users adjust if we want Box to let us know of these issues in a different way. Wes

Hi team, We are getting below security policy issue while hitting Create API request for Sign Request entity. Below is the create request body {     "signers": [         {             "role": "signer",             "email": "appflowpersistent@gmail.com"         }     ],     "source_files": [         {             "type": "file",             "id": "17841********"         }     ],     "parent_folder": {         "type": "folder",         "id": "20525*******"     } }   Could you please let us know what can be the issue? Please let us know if any more information is needed.   Thanks

I’m unable to view shared folders on box app and stream the videos uploaded there. Pls help. My IOS is updated to the current 18.3 version. FYI thanks in advance

Hi Box Team, We are interested in evaluating Box Shield for our organization and would like to understand the pricing details. Currently, we are looking for information on: Trial Availability – Would it be possible to get a 3-month trial to evaluate Box Shield?Pricing – What would be the cost after the trial period?Features – Could you share details on the key features included in Box Shield at our pricing tier?

I cannot see any of my data in any folder. The folder names are still there but there is nothing in any of them.

Hello！my name is Kawakubo！ I want to disable 2-step verification I don't know the backup code I don't have an authenticator app I don't have a phone number I'm so confused. Login:<personal information-redacted>