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Question

Missing Files and Folders

  • May 27, 2025
  • 2 replies
  • 12 views

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After logging out of my desktop Box and logging back in I am now missing lots of files and folders of my work? Can someone urgently advise as to where these may have gone and can they be recovered? ( I do hope so!) 

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Is there any direct support with Box? I am paying a monthly fee and this is a matter of urgency? 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

Thanks for posting!