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I'm getting the following message in "Box Problem Items":


"This folder was deleted on Box but cannot be deleted on your machine because there are unsynced files in it. Suggestion: Move the files to another location."


I have no idea where that folder is on my machine. The folder is a subfolder and there are several subfolders with the same name. How can I locate it or get rid of this message?


 

Hi K, 


Welcome to Box Community and glad to assist!


Can we begin with your current Box version and Operating System? 


We'd love to further assist! 


Thank you for the reply. The info you requested:


Box: Version 2.40.345


OS: macOS Sonoma 14.6.1


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