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Question

Can't locate folder in error message Box Problem Items

  • May 27, 2025
  • 2 replies
  • 9 views

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I'm getting the following message in "Box Problem Items":

"This folder was deleted on Box but cannot be deleted on your machine because there are unsynced files in it. Suggestion: Move the files to another location."

I have no idea where that folder is on my machine. The folder is a subfolder and there are several subfolders with the same name. How can I locate it or get rid of this message?

 

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi K, 

Welcome to Box Community and glad to assist!

Can we begin with your current Box version and Operating System? 

We'd love to further assist! 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Thank you for the reply. The info you requested:

Box: Version 2.40.345

OS: macOS Sonoma 14.6.1