Hello,
We had a malware attack and several of our files were appended with a ".mekwyk" extension. Since the Box desktop app was running on the infected PC, all these corrupted files were uploaded to Box.
When the extension is deleted and the file is renamed, the file is still not workable.
It appears that ".mekwyk" extension is a new file extension.
Is there anyway that we can restore from a specific point in time - say 12:30 PM Saturday, 21 Jan, 2023?
Thanks
Hi Admin,
Welcome to the Box Community, I'm happy to help!
This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.