Support Forum

Hello   I am trying to get BOX on my mac (which I have done many times before). But I am using BOX under a different work email this time. I have tried all the trouble shooting and logged out fully of my other account, deletedand redownloaded the app. But everytime I try and log into the app it goes in circles and takes me back to the app log in, then to the browser to log in via google mail (even though the account is an email password set up and not google). But i always end up at the log in page on the app and it has been weeks. I cant find any way to contact support weither to get help.   Thanks!

A colleague of mine and I were working on a file for several hours. We were drafting collaboratively and the system glitched. Half the document is now gone. When accessing version control, the previous version (v1) shows up as the same as V2. We need a version prior to what V1 has as contents. Is there a cache somewhere of work done before a certain time? We have automatic saving activated but I've checked the trash and sync folders and there is nothing there. Any assistance from those who have had similar issues and resolved this would be much appreciated.

Hi I'm not able to add any personal email. Am trying to set up to the google account that I will be using and may have set something off. Please help.

My account storage quota states that it is full! I deleted almost files but it is still said that the storage full. I've used only about 6Gb. Can you please fix it? Thanks.

2 Factor Authentication not working.  Call me at <personal information-redacted> to walk me through what to do.

Box will not upload files as says storage is full.  It's not, it's only 3/4 full.  Have deleted and reloaded app but still get full notice.  Wasting a lot of time which I don't have to spare. About to get alternative app if fault not resolved within 24 hours.

個人アカウントから共有しているデータが見れなくなった。 また共有している親アカウントからのログインができなくなった ログインしようとすると下記のようなページがでてしまう。

Hi Box Team, I want to set up a webhook that listens for events on all files and folders within Box (i.e., "All Files"). However, it seems that I can only select one parent folder at a time. Is there a way to configure a webhook for all folders at once? Or do I need to create a separate webhook for each parent folder individually? I've attached a screenshot to illustrate the scenario. Looking forward to your guidance!

Hi,    I have a BOX account, but ever since I switched to a new phone, I can't seem to log in to my BOX.  I need help resetting the 2FA or the existing email, please help.

If I remove a email, does it remove all the work they have added to the BOX?

I signed in using Google login and can access my account, however when attempting to reset password via account settings, i get repeated error messages. I have footage i need to access asap. please have someone reach out, thank you. 

how do i separate them again? working with a client and their box account "took over" my box account and my personal stuff appears to be listed on their account now when before it was in my separate account. can you help please?

I created a pdf fillable form and connected it to Box Sign, however the fillable fields aren't displayed?

We have try the article below but it won't work. Any other solution?   ttps://support.box.com/hc/en-us/community/posts/30681646214291-Error-A-new-version-of-Boxdrive-has-been-installed-over-an-older-version

Repeatedly get following error message while installing Box Drive. I checked and I have .NET installed and my computer fulfills requirements  

I'm interested in knowing the max amount of data that I can store in my box.  All online advice points to the max *file size* that it's possible to upload, but not the total storage capacity. Some other advice points to the amount used, not the capacity. Where can I find out how much storage is remaining in my box?

I have a personal box.com account.  It is not associated with an administrator?  How can I change my email address to something else?  I am moving away from optonline.net as a service provider and need to move it to gmail. Thanks Laura Dreifus <personal information-redacted>

I get the following message and my payment won't go through. How do I fix this? An error occurred while processing your request. Your payment information couldn't be processed. Double-check that all fields are correct and try again. For help, visit support.box.com.

Dear Box Support Team, I am writing to report an issue with the storage space calculation in my Box account. The online system shows that I am using 16.3GB of storage, but my local folders only occupy 12GB. This discrepancy has persisted for over a week, and it does not seem to resolve itself within 24 hours as mentioned in other posts. I would greatly appreciate your assistance in investigating and resolving this matter. Thank you for your time and support.

When searching for a file using the desktop app this error comes up when I search for a file I need. This only happens when I use the search function. 

Hi: We have a customer that was accessing box. Recently it started to ask for MFA, but he (apparently) never set up the 2 factor. Anyway, he cannot access now, how can we reset the MFA configuration? Thanks

Hello,  I have a new phone and lost the authenticator app for email address <personal information-redacted> I need help in getting logged in again.

Hi One of our employees used their company email to create a free account before we had our enterprise account. She has lost her 2FA and needs it reset so we can invite her to our account. Her email is <personal information-redacted> Thanks!

I have the Stater account and am looking for a file log that lists all user activity that has occurred. Particularly, I am looking to view a list of all users who have downloaded the content from my file.  How can I generate / see this report?

Good afternoon! I keep receiving "Insufficient Permissions: You have insufficient permissions to open.....". I confirmed on the Admin side that I have permissions, and they are able to access and open in Box.com the same files in question. It looks like it's just Box Drive in File Explorer that triggers this. Thanks.