I did see the "Storage Usage Or File Count In My Account Is Incorrect" article already
I panicked when I saw I was getting close to my limit, and to make sure I was good, I purged my files, so I can reupload just the ones I need, and to make sure they were updated. However, even with no files in my Box, it's showing as 10GB used. I just want to be sure I've got plenty of space!
Hi Matthew,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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