Support Forum

Hi,  I can't seem to find a way to bulk-delete managed users via the CSV file, I leave the names to be deleted off the updated CSV, and the update never takes place. Any ideas?   Thanks

Hi, I added a collaborator to a box app that I had created but the collaborator is not showing up in the app's user page under 'Collaborators'   However, the app does show up in the collaborator's account but none of it's contents (documents) are showing up in the collaborator's account.   Any help is appreciated. Thank you!  

Hi, this is another post about the Windows 10 Box desktop file recycling issue described in this thread, which has not received any resolution from Box Support. To reiterate, in the past, using Box desktop in Windows 7, when deleting a file from the 'Box Sync' folder, the user is notified that the file will be moved to the Windows Recycle Bin, which enables the user to restore that file to their Box Sync folder from the Recycle Bin if they choose. Using Box desktop in Windows 10, and deleting a file from the 'Box' folder, the user is warned that the file will be permanently deleted from the Windows OS, and no option to move to the Recycle Bin is available. Comparing the two OS implementations of Box desktop, it seems that in Windows 7, the 'Box Sync' folder is treated as if it is just another file folder in the OS (ie right-click>Properties gives 'Type' as System Folder). By contrast, in Windows 10, the Box folder is viewed by the OS as a 'Mounted Volume' (right-click>Properties

Is it possible? Googled and came out to map network drive to https://dav.box.net/dav/ but it doesn't work on me. Does it work for others?  Is box drive the only way? 

I am retiring and want to transfer ownership of the entire BOX to someone else. I have read through numerous links and I still don't see a straightforward process for doing this at a top level. Help.

Is it possible to disable a user in SSO but delete their Box account?  It's not typical to delete a user account in the Life Sciences industry.  If our business process is to never delete a user in SSO but instead disable or inactivate them, is it still possible to delete that user's Box account if the account is provisioned via AD?

I had a script that would update the refresh and access token if the request wasn't successful. It worked updating the refresh / access token throughout the day yesterday. I tried running the script this morning and I was given the error: {"error":"invalid_grant","error_description":"Refresh token has expired"} I read that refresh tokens were not supposed to expire for 60 days. Is there a bug somewhere or do refresh tokens not remain valid for extended periods of time?

Hi, I need to know the duration of hundreds of files added together.  Currently, I download all the mp4 or mov files then calculate them once they are on my desktop.  Is there a way to pull the duration WITHOUT having to download the movie files?  Using Python.   Thanks!

Anyone any idea why version history isn't working?

How do I change my log in?  I accidentally used my personal email instead of my work email.  Thanks.

I'm trying Box notes app on my android, and love it. But, I can't find the undo tool. Last night, with one accidental backspace click I erased a whole 27 cell table. How would I undo that quickly and keep going? Thanks for your help.

In previous iOS versions, there was an option to “Copy to Box” in iOS that allowed you to replace and overwrite a file. Where’d it go?

I have large amount of data on my Box account. I want that data on my external device. If I provide you(Box) with my external device, will you transfer my data to it.

Hi everyone, I have a problem that when I'm uploading a file, with the app authorized, it is creating a new account to upload the files and I can only access these files in the master panel in content. I'm testing on multiple accounts and it's always the same result as the app will cover multiple customers. How can I go up to my personal account?

How do I stop Box creating multiple copies of a file? It's done it with a Scrivener project a couple of times. 

  Please help me open a link. I get this message, when I try to click on a link from a custumer: Thanks a lot. Martin

I noticed that the admin/co-admins can create a webpage for audit logs, but we can't extract logs from web page to SIEM. We tend to get audit logs via APIs,  http://Box.com can provide APIs for business purpose, so we want to know which API is used to get these audit logs? Can your team point it out for us? Thanks.

When I signed up to box i was assigned 50GB of free cloud storage. How much of that capacity do I have left to use at thios date?

Hi, I have searched my account settings and this forum, but I can't find a device overview to see where I have Box Sync installed. Can anybody help, please?

Hi there, I am trying to use R, specifically the boxr package, to connect to my Box account. I am getting the "error: redirect_uri_mismatch" error and need to update the redirect URI but I don't see a place to enter the redirect URI under configuration for my app.Any help?

My Box account seemed to have removed the side box feature to check multiple files to move at once.  How do I get this back?

Hi there -  What is the best way for me to run a report that shows all external users that have access to our company box platform?  We want to be able to see data like name, email, what folders they have access to and when they last accessed any of the information.  Thanks in advance!

Hi, I created a new folder and wanted to share it with a group.  Some of my groups do not show up when I attempt to do this.   I am navigating to the folder, clicking Share, and then typing the name in the search box.  The image below shows the group name on the left, but when i type it in on the right, it doesn't show up.   Did i miss a step when i created the group?  Or can groups only be assigned to folders in the admin console\groups?

Hello Everyone, All my searches come back with 0 entires. I have tried 2 different sets of auth tokens from 2 different people and my searches always return nothing, but if I use the gui, I can find files. my client seems to work as I am able to pull up user aliases, user disk usage etc, ie other api calls seem to work. what doesnt work is my attempts at the search, i even tried like a make_request version. I could show that too.. but I am wondering if its something else now below is my code, then the most simple search I could try. (id's and filenames changed to protect the innocent) I am running Python 3.6.7 boxsdk==2.12.1 PyJWT==1.7.1requests==2.22.0 Any guidance would be much appreciated. -Gary I did try my "search" from the MAKE API CALL on the website, very cool btw, and it worked fine and showed me exactly what i was expecting.   #what i really want, but i have broken down #items =client.search().query(query='file_i_know_exists', type="file", limit=100, file_extensions='pdf', ow

I created a simple relay that kicks off an approval if a file is saved in a folder (Unapproved folder) and the moves the file to an approved folder upon approval. I dragged 4 files into the unapproved folder and it appears that they are processed sequentially, only after 1 file is approved does the next file start the relay workflow. I had 4 in the unapproved folder got 1 email, approved it and and now 3 files in my unapproved folder, and I then got the 2nd approval email etc....Similarly if I look at the status in the tracking of the work flow I only see 1 file in process however I need to have all 3 files being sent for approval simultaneously for this to be actually useful. Has anyone encountered this and did I miss a setting to have it 'trigger' multiple files at the same time?