Support Forum

I now have both of the following: Locations > Box Locations > Macintosh HD > Users > MyName > Box Sync The Box Sync application has been uninstalled, though in the process it appears not to have deleted the folder it was managing. Can I delete it now without consequence, and use only the contents both cloud and local in Locations > Box?

Tried to reopen a Word document stored in box, but error message says it was deleted or not currently accessible. I did not delete. It is not in Trash. Can it be recovered? Thanks!

Hi,  I was provided with new passwords for older links to files. When I click the link, I get the following message:  "This shared file or folder link has been removed or is unavailable to you. Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help."  The owner has already provided new passwords for the links. So, the owner does not know the answer.  Thanks,  Michael 

Hello!  I am trying to use the Box API to get my Box folders and folder items with an oAuth2 Box App. My user is either an Owner or Co-Owner of the folders I am trying to access. I  am using the Client Id and Client Secret to get the access token from the auth URL and when I  use that in the request for the folder I  get an error saying, "Invalid value 'd_xxxxxxxxxxx0'. 'folder' with value 'd_xxxxxxxxxxx0' not found". Any help would be appreciated.

Hi there, signed up to Box yesterday. 5x Enterprise seats.How do I contact support directly?  Every link or path I follow brings me back to community support.If I try to use the chat box, I get asked to set a meeting with the earliest slot being about 4 days in the future.While I am in my trial period I have a few queries I want to resolve quickly to ensure it's the right product for us.Many thanks

I recently upgraded to the starer plan. It is supposed to be $ dollars a month. I chose to pay annually. For some reason my credit card did not go through. I received a message about the credit card issue. the new invoice is $180 dollars. Can i have someone work on that and change it. I just want to pay for 1 year for now.

Would appreciate an update to a Box Drive Crash, following Box Drive's request for log files and the following message, ' Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.' Box Drive (Version 2.40.344)Mac M1 Max Sonoma 14.6.1

Are their plans to allow customers to allow customers to connect their own LLM via API to Box? 

In Box support it claims "Items in your trash do not count towards total storage allocations." Yesterday, I deleted a large number of files. Today, the available space is the same as before I deleted the files?????

Hello, I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

User is trying to access Box link, but then receives a 2-step verification prompt while the user does not have an authenticator app. The user checked the emails from the email address used to log in to Box, but the code is not present there as well. User's email is [personal information–redacted]

We are separating Business and I need a copy of our last invoice.  We need this rather quick so an quick response would be great. Thanks, Thorpe Thompson Acupay System, LLC

I recently attempted to delete everything to reset this number but it still says 10GB used of 10GB and there are no files on the account. Please reset this or the account please. Thanks

Hello, requestInterceptor is not uploading files for the success case. It is working for failure case when file selected in not as per accepted format

When I receive my password reset link, whether I click it in the email or copy the link and paste it into my browser I am receiving the following. I have tried Chrome, Edge, and Firefox, all with the same result. There are multiple users experiencing this error. Please Help.

We are setting up a text box in Box Sign to allow signers to leave comments. We would like to emphasize these comments by changing the font color to red. While the default settings allow us to change the font and font size, is it possible to change the font color as well? Is this functionally difficult to achieve?

I am new to Box.  I am the administrator and want to set a member up as a co-administrator.  When I click the tab it denies access and says I must set up a domain.  Both of us have email address that are either me.com or gmail.com.  I go to add a domain and it must be either gmail or me.  If I add gmail and copy the script I do no0t know where to go next.  Can someone guide me?

Ever since Box updated to show "Open Word Desktop" i have been getting an error that the http file cannot be accessed.  I am getting this error from Microsoft.   This literally just started a few days ago, everything was fine before then.  I have updated Box Tools, but while it allows me to try to open the files, Microsoft give me an error.  This is uniform for Word, PDF and Excel files. Is there a security setting I need to adjust?

Email notification that content has changed in any of the folders that are being collaborated on, either by internal team or external collaborators. We are currently unable to see when a client has uploaded documents to their folders and we would like an automatic notification to go to the client when we have uploaded documents for them to review. Please assist, Kind Regards

Dear Box.com developers,after upgrading to MacOs 15.0.1, the error window (failure to load files) remains permanently in the foreground. What can be done about it?Thank you

Unable to access link settings due to permissions being blocked. States to check parent folders. My main parent folder still has permissions blocked, asking to go higher which I do not have access to. 

API call using postman to get token for Business Box account I have checked the cliendid, secret, and enterpriseid  all correct. Still getting this => 500Internal Server Error curl --location 'https://api.box.com/oauth2/token' \--header 'Content-Type: application/x-www-form-urlencoded' \--header 'Cookie: box_visitor_id=66acdc3c8eeef8.59718257; site_preference=desktop' \--data-urlencode 'client_id=wqsdp1xbnfc6fehctjmhag6c9n5ok6zv' \--data-urlencode 'client_secret=******************' \--data-urlencode 'box_subject_type=enterprise' \--data-urlencode 'grant_type=client_credentials' \--data-urlencode 'box_subject_id=1177941370'

I downloaded Box Drive on my Mac and every time I try to log in, it takes me to the web page which then takes me back to the drive again to try and log in. I can access my account on the web page but can't seem to get the drive to work on my Mac. I already tried to uninstall then install the drive again and it didn't help. 

I have two Box accounts. This one is ok but for the other one, I've tried to reset the password and have not received any emails. I've checked in the same but no luck. Do you need the email registration for the other account? Thanks.

Hi, I recently downgraded my account to the free plan, and since then, I have lost access to some important features. Specifically, I am experiencing the following issues: In the Developer Console, I am seeing the message, "Log in or sign up for a Box Developer account to access all of the Developer Console features," even though I am already logged into my account. I no longer have access to the admin page at https://app.box.com/master, which I previously had as part of my developer plan. My enterprise ID now shows as "0." These features are important for my ongoing work, and I would like to request that my developer account and access to the admin console be restored. Thank you for your assistance.